Frequently Asked Questions
Everything you need to know about your PÜR Minerals experience.
What makes PÜR Minerals different from other makeup brands?
We specialize in clean, clinical, and cruelty-free formulas. Our products are infused with skin-loving ingredients like retinol, ceramide, and Vitamin C to improve your complexion while you wear them.
How can I track the status of my order?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
What is your return policy for opened products?
We want you to love your glow. If you are not satisfied with a product, you can return it within 30 days of purchase for a full refund, even if it has been lightly used.
Are PÜR Minerals products safe for sensitive skin?
Yes, our products are formulated without harsh chemicals, parabens, or gluten. We prioritize gentle, mineral-based ingredients that are suitable for even the most sensitive skin types.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international territories. Shipping rates and delivery times vary depending on the destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay for your convenience.